Executive Answering Service has provided live telephone answering service, call center service, emergency dispatch, and order entry–all with excellent customer service–for over 40 years. The company currently serves more than 500 customers, both locally and nationally, including clients that range from independent, freelance home offices and small businesses to large corporations and medical offices with high call volumes. Executive Answering Service has always been a locally owned and operated business, and has been owned by Megan Lipert-Murphy since 2000.
Tell us a little about your business. – We have operators available 24/7 to serve as a friendly telephone receptionist when you cannot, whether you are out to lunch, on the phone, with a client or enjoying treasured personal time with your family. A pleasant voice will always answer with your company name, or any phrase that you prefer. Based upon your requests, our operators can seamlessly connect your client directly to you in case of emergency when minutes truly count, send a text message, fax or email, or hold messages for retrieval at your convenience.
How did you get started in the business? – A business acquaintance of my father announced his plans to sell his company, Executive Answering Service. In January 2000, I started working for the company in order to learn it from top to bottom in preparation to buy the business in April 2000.
What is the biggest challenge you’ve faced professionally? – Making sure I stay up with the times with telephone equipment, applications, HIPAA compliance, etc. I would also have to say staffing; operating 24/7 requires a lot from myself and the employees that are scheduled. Finding the right ones that can handle the job properly and professionally is of the utmost importance. We have a great staff now, but it remains a constant challenge due to our continuous hours of operation with all phones answered onsite.
What has been your most important achievement professionally? – Learning how to successfully run a business that is 24/7/365.
Tell us a little about your family. – I have a very supportive husband, Ben Murphy who is the owner at Murphy Motors in Lincoln. I have a sweet and ornery 4 ½ year old daughter Leighton, a cuddly 1 ½ year old son Brexton and three wonderful step-children, Jordan 21, Ben Jr. 18, and Emma 15.
What is your favorite thing to do on a day off? – Spend time with family and friends. In the summer I like to go boating and golfing and in the winter I enjoy watching the Huskers! Of course there is always going to Lost in Fun with the kids for a fun time with all of my other mommy friends.
What is the best piece of advice you’ve ever received? – Always treat people the way you want to be treated.
If you could choose only one descriptive word to be remembered as, what would it be? – Genuine.
What is your favorite local restaurant? – PF Chang’s is one of MANY.
If our readers would like to contact you, how should they do so? – By phone at (800) 488-6123 or (402) 474-3434, by email at firstname.lastname@example.org, like us on our Facebook page www.facebook.com/ExecutiveAnsweringService, or visit our website at www.executive-answering.com.