On Feb. 11, United Way of the Midlands (UWM)(unitedwaymidlands.org) recognized National 211 Day, celebrating the impact of this nationwide network, while highlighting the essential services UWM’s 211 Helpline provides across Nebraska, Iowa and beyond.
As part of this system, the 211 Helpline serves as a vital local resource, helping individuals and families navigate challenges and find support. In its last fiscal year, UWM’s 211 Helpline responded to more than 315,000 contacts. Demand continues to grow in 2026. In January alone, 211 Community Resource Specialists responded to an average of 1,450 calls each week from Nebraska, reflecting both the urgency of need and the trust people place in 211 during times of uncertainty.
“The 211 Helpline provides connections and support for those who need help and don’t know where to turn,” said Shawna Forsberg, president and CEO, United Way of the Midlands. “We are grateful for our Specialists and the work they do that is helping thousands of our neighbors in need.”
The top needs of callers to 211 are housing and utility assistance, income support, food insecurity and transportation.
With connections to more than 4,000 agencies and 10,000 programs, the 211 Helpline serves as critical infrastructure for resource navigation, as well as the backbone for community initiatives including Save Our Seniors, the Military and Family Helpline and 211 Nebraska Warmline.
Individuals can get help 24/7, 365 days a year by dialing 2-1-1, texting their ZIP code to 898211, or visiting UWM211.org to search a free, confidential database of local services.