John Henry’s Plumbing, Heating and Air Conditioning Co. started in 1996 with a commitment to strong customer service and a motto of “Quality at a Reasonable Cost.” The company’s on-going dedication to service is one of the main reasons that it has become the fastest-growing plumbing, heating and air conditioning company in the history of Lincoln, Neb.
A commitment to exceed customers’ expectations is the focus of the team at John Henry’s. That’s why, four years ago, the company joined forces with P&L Technology to completely automate their business. The result has meant higher efficiencies, increased service levels and costs savings passed on to their customers.
All of John Henry’s technicians have the ability to work online while in the field. With field laptops, signature capture, GPS driver dispatching, and automated service histories technicians are able to serve customers more efficiently. In addition, all office functions have been fully automated, which further helps to reduce overhead.
By working with P&L Technology, John Henry’s can quickly adapt to evolving technologies, minimizing the time their on-staff IT specialist has to spend on system maintenance and troubleshooting. They are moving forward with technology that enhances their business needs, knowing P&L Technology provides stability at a consistent monthly fee.
“P&L Technology has taken us to the next level,” said Fred Matulka, president of John Henry’s. “We have streamlined every aspect of our operations and they’ve allowed us to be very innovative and competitive in the market, while providing an incredibly reliable and responsible service. They have the same philosophy we do in regards to customer service which makes us a great team.”
ABOUT P&L TECHNOLOGY
Founded in 2004 in Omaha by Phil Lieber and Andrew Embury, P&L Technology, Inc. provides cost-effective technology solutions for businesses in Omaha and Lincoln. The company’s subscription-based service addresses business technology needs through network design, monitoring and support for end-to-end computing. They currently support over 3,000 users and employ 30 people. P&L Technology was recently named to Inc. Magazine’s 500/5000 list of America’s fastest growing companies. In addition, they just received the September Business of the Month Award from the Greater Omaha Chamber of Commerce.
Phil has been a business owner and serial entrepreneur since 1988 after starting LeaseTeam, Inc, a leasing software company. After selling LeaseTeam, Phil founded P&L Capital, a technology lessor in 1997, and in 2001 added 2nd Byte, an online computer equipment remarketing company.
Drew worked for two successful startups in Lincoln, NE after his education at Nebraska Wesleyan University. He started his career at Unident, LLC as a software engineer and prior to co-founding P&L Technology was a senior software engineer at Nanonation. Embury is a member of the Entrepreneurs Organization Nebraska Chapter Board of Directors and was the 2009 recipient of the Midlands Business Journal’s annual Young Business Person of the Year award.
P &L Technology’s Lincoln office is located at 129 N. 10th Street, Suite 108 and they can be reached at 402-742-0118 or online at http://www.pltechnology.com/sbl.