Lincoln Federal Savings Bank has been serving the Omaha community for 24 years. Located in Linden Market at 132nd and Dodge, they provide all of your personal banking needs; from checking accounts to savings accounts to home mortgages, they have you covered.
Pictured (L-R): Dave Arkfeld; VP, Mortgage Loan Officer, Susan Scheef; Customer Service Representative, Mary Byrnes; VP, Mortgage Loan Officer, and Doug Lebbert; VP, Branch Manager
What do you think makes you different from other companies similar to yours?
In comparison to our competitors, we offer highly competitive rates on all of our products—checking, savings, certificates of deposit and residential mortgage loans. When you call our bank, Susan or Doug will answer the phone—no robots here! Personal Banking Like You Remember is more than tagline—it is how we treat our customers. Our personal banking truly gives us a competitive edge and makes our customers feel at ease. Our products are meant to meet you where you are in your financial journey.
What kind of community organizations is your business involved with?
Our banking professionals in Omaha are involved in a number of community organizations including the MS Association, Omaha Chamber of Commerce, Realtors Association, Omaha Municipal Land Bank, and Business Networking International (BNI). They also participate in Lincoln Federal’s Lending Hands program, a program that is designed to encourage employees to do good in their communities and get involved with programs like Habitat for Humanity, Salvation Army, Nebraska Blood Banks and so much more.
What changes have you seen in the industry in the past few years?
In the past few years Lincoln Federal has evaluated the market and has made some great changes! We have reevaluated our product offerings to provide a highly accessible and easy to use mobile app, bill pay, compatibility with Apple Pay and Google Pay, and so much more!
In 2020, we have all been presented unique challenges. We have adapted in ways that we hadn’t imagined before—at one time, over 50% of our workforce was working remotely. We had to adapt our loan closings to make sure that our customers were feeling comfortable throughout the process. We began using video chats and started performing closings outdoors where accessible. We adapted all of our services to be performed through the drive-thru to minimize contact and have optimized our online banking so that all of your banking needs can be performed at home with little effort.
Customer Testimony:
Dave’s customer
This morning, I closed on my first Nebraska home with Lincoln Federal. Coming from the financial world (Farm Credit System), I have been involved in more closings, loans, and refinances than I care to admit. Lincoln Federal blew it out of the water. Dave took an obviously intentional approach to FaceTiming me instead of calling during the pandemic, he kept me constantly in the loop, he was friendly, and on top of things at every moment. I couldn’t be happier, and I can’t sing his praises enough (and I am probably not doing it justice). Overall, you guys are a fantastic partner of Five Nines, which is why I worked with you all instead of the bank of whom I am a 20+ year customer. Thank you for the amazing customer experience you have provided me during what should be a stressful process (it was not stressful at all, thanks to Lincoln Federal). You guys are awesome, I can’t wait to refer you all to everyone in my network!
Lincoln Federal Savings Bank is a depositor owned financial institution with 13 branches across the state. The corporate office can be found at 8400 Maddox Drive, Lincoln, NE 68520 with local branches in Omaha, Lincoln, Holdrege, Hastings, Benkelman, Blair, McCook, Fremont and North Platte. Member FDIC.