Setting A Standard In Collision Repair
Dingman’s Collision Center (www.dingmans.com) is a locally owned and operated company specializing in collision repair for all vehicle makes and models, domestic and foreign. With four locations in the Omaha metropolitan area, including three in the heart of Omaha and the newest location in downtown Papillion, the company’s commitment to providing each of their customers with excellent service and punctual, quality repairs has been a key factor in their growth over the years.
How long have you been in Omaha?– We established our first location in Omaha in the early 90’s. My father, Francis Dingman, began fixing cars in the 1930’s and in 1960 he opened up his own auto repair shop in Garner, IA. I started out working for my father as a technician and as a result I found that my true passion was collision repair, so I decided to become an entrepreneur myself and opened my own collision center in Waverly, IA in 1983. The Iowa Department of Transportation acquired my shop’s land in order to construct a highway, and my wife and I were up for a change, so we made Omaha our new home and moved Dingman’s Collision Center to its original location in Midtown.
Where is your business located?– We currently have four facilities: Midtown Omaha (50th & S. Saddle Creek Rd.), Northwest Omaha (12020 Emmet St.), Southwest Omaha (144th & Industrial Road), and our newest in Downtown Papillion (84th & Lincoln).
Who are the owners/important executives? Boyd Dingman, Owner; Diana Dingman, Owner and Office Manager; Andy Dingman, General Manager; Darcie Dingman, Marketing and Human Resources; Travis Dingman, Repair Process Manager.
What do you think makes you different from other companies similar to yours?– We are committed to holding integrity in high regard with everything that we do; our customers are our number one priority and we work for them, not the insurance companies. We not only make it a point to stay up-to-date on our business practices and professional certifications in order to best serve our customers, but we also place an emphasis on being very understanding of our customers’ needs and educating them throughout the process so they are empowered to make the best possible decisions. Finally, we adhere to every process that vehicle manufacturers mandate in order to rebuild the vehicle, effectively restoring it to factory-like condition. To do this properly requires the right equipment and technology along with vast knowledge, experience, skills, and continuous training.
Do you have a business philosophy or mission statement?– We take great pride in the work that we do, so our motto is “We would rather be the best, than apologize for anything less.” We also have a quote of mine hanging in our shops that says, “If better is possible, good is not enough!”
“We would rather be the best, than apologize for anything less.”
What is one of the biggest challenges that your company has faced?– It’s almost always been staying ahead of the curve with respect to the changes in repair processes and procedures. Over the 70+ years my family has been involved in the auto repair industry, vehicles have changed and evolved a great deal. Our involvement at the national level with continuing education and training based on manufacturer guidelines and specifications, as well as ensuring we have the latest equipment to take care of all types of modern vehicles, and our forward-thinking approach in general is what has allowed us to meet that challenge and consistently exceed our customer’s expectations.
What has been your most important achievement as a business?– The culture we have built in our business that the correct repair is the only repair. As a result, we’ve been selected as Small Business of the Year by the Greater Omaha Chamber of Commerce and also voted Best of Omaha in the Auto Body category for the past 11 years, along with being honored with the prestigious Integrity Award from the Better Business Bureau. We also take great pride in having the best trained employees and being able to attract the best workers in the city.
What was the biggest turning point in your business?– I’d say it was moving the business to Omaha, which has proved to be one of the best turning points too!
Feel free to call or stop into any of the Dingman’s Collision Center locations in the Omaha Metro or visit
www.dingmans.com to get a free estimate or to find out more!