North End Teleservices, LLC (NET,, has announced its new vice president of human resources, employee and community relations.

Keisha Thomas, who has served with the company since its launch in September 2015, holds the title of the first employee hired at NET. She joined the company as the human resources project manager. In her new role, Keisha will continue to advance the human resources strategy and reach to each employee, crafting the company’s ability to continue the mission of creating jobs and changing lives.

“Keisha has played an instrumental role in shaping the internal culture and employment brand,” said Carmen Tapio, CEO of North End Teleservices. “She’s an incredible person and leader who always puts the best interest of our employees first. She has helped us navigate the HR requirements from a small start-up to where we are today as an Inc. 5000 company. Her contributions are not only centered on the company and our employees, but she also plays a significant role through her board service and community-facing contributions. Her impact is evident in who we are as an organization.”

North End Teleservices, LLC is an omnichannel global provider of business process outsourcing (BPO) to small and large business-to-business and business-to-consumer government and commercial entities. North End Teleservices is a certified woman-owned, minority-owned, HUBZone and Enterprise Zone business serving as an extension of its client’s brands and service delivery model. Learn more at