North End Teleservices, LLC (NET, announced Keisha Thomas, director of human resources, employee and community relations, was appointed to the Heartland Workforce Solutions board of directors in Omaha. Heartland Workforce Solutions is an American Job Center and a nonprofit workforce resource serving Douglas, Sarpy, and Washington counties. Thomas feels that NET’s mission is a “perfect fit” for what she and the Heartland Workforce Solutions’ board hope to accomplish for the region.

Thomas, who says Omaha has characteristically low unemployment, added unemployment rates in Historically Underutilized Business Zones (HUBZones), such as where NET is located, remain higher than Omaha’s overall unemployment rate.

“NET is changing the employment landscape,” Thomas said. “We equip people to lead. We understand who people are and see everyone as individuals. We know the successful strategy of the organization is reliant upon the success of each person.”

Thomas has been part of NET since the company’s founding by Carmen Tapio, CEO, North End Teleservices, LLC, nearly seven years ago. NET is in the top 2% of employers nationwide, based on number of employees, according the U.S. Census Bureau.

“One of my greatest pleasures is helping every member of our NET family discover their unique capabilities,” Thomas said. “We accomplish this by building incredibly diverse teams – connecting people with different skills and interests – and helping them stretch to reach their goals.”

North End Teleservices, LLC is a global leader in business process outsourcing. To learn more, visit