On Friday, July 19, banks, airlines, hospitals, retail chains, law enforcement agencies and government offices around the world woke up to the blue screen of death. The CrowdStrike outage impacted various facets of technology and transportation, including subways, airports and even Times Square billboards.
RapidScale (rapidscale.net) (a Cox Business company) was prepared for an event like this. With an escalation plan in place, their experts were up in the early hours of Friday morning, working together to put out the fires.
RapidScale’s experts went into each of their affected client’s servers individually to manually update the code. Each server took about five minutes to recover, and with dozens of experts on deck, RapidScale was able to resolve 60 servers every five minutes.
That’s the benefit of having a legion of IT experts by your side that operates like a well-oiled machine – even in the chaos and calamity of a major global outage, when there’s no way to mass-deploy or automate a solution and each server has to be fixed individually. That’s the power of having an expert team with a plethora of resources dedicated to helping organizations during a critical event.
The result? All of RapidScale’s customers’ issues were resolved by Friday night.
RapidScale is owned by Cox Business, the commercial division of Cox Communications. Cox is the foundation of RapidScale’s continued investment in an expanding portfolio of solutions that will simplify IT, so businesses can unleash innovation. Learn more at rapidscale.net or through cox.com.