OBI Creative (www.obicreative.com) Founder and CEO, Mary Ann O’Brien, is celebrating the launch of her audiobook Ask & Deliver: Discover the Heart of Your Business By Listening to the Voice of Your Customers on Chirp and Barnes and Noble.
In her new book, Ask & Deliver: Discover the Heart of Your Business By Listening to the Voice of Your Customers, O’Brien demonstrates how directly asking the people who buy from you what they want from your business, listening to what they say then delivering your customer experience accordingly has the power to transform your brand and spark significant growth.
O’Brien is best known for a customer insight study she developed called the O’Brien Voice of the Customer (o.VoC™) Study, with which she helps companies learn how to create lasting relationships with their customers by following the ask-listen-deliver approach. The book follows the evolution of both o.VoC™ and her award-winning marketing firm OBI as O’Brien shares her successful approach to helping clients attract and retain customers.
The audiobook will be available on Audible in April for listening.
To learn more about OBI Creative, please call (402) 493-7999 or visit their website at www.obicreative.com.