Cobalt Credit Union (cobaltcu.com) has launched Coby Voice, a new AI-powered virtual assistant designed to enhance member service and streamline the banking experience. Officially live as of September 26, 2025, Coby Voice is available for members to use for both general questions and secure account- specific assistance.
“Coby Voice represents another step forward in our commitment to delivering convenient, innovative solutions for our members,” said Robin Larsen, president and CEO of Cobalt Credit Union. “We are excited to provide a tool that offers immediate answers in both English and Spanish, while ensuring that our contact center teams remain available whenever a member prefers direct support.”
Key features of Coby Voice include bilingual support, information on branch locations, hours, membership benefits, and services, as well as secure access to account details, recent transactions, and other personalized information through authenticated interaction. Members can transfer calls at any time to a live agent in departments such as Member Services, Lending, Fraud, or Servicing. As an AI assistant, Coby continually learns and improves through staff feedback to become even more effective.
Built on industry-leading security standards, Coby Voice ensures that member information remains protected, giving users a safe and reliable experience.
“From day one, the implementation of our AI-powered call center assistant has delivered measurable results and positive feedback from both members and staff,” said Chasmine McIntosh, vice president of digital banking. “Coby bridges the high-touch, high-tech environment in which we operate. By managing routine inquiries around the clock, Coby enables our team to focus on meaningful interactions, problem-solving, and personalized service. The result is a significantly enhanced member experience with reliable support available 24/7, 365 days a year.”
For more information, visit cobaltcu.com.