At the Dialysis Clinic, Inc. (DCI), telecommunications services literally serve as a lifeline for their business. As a non-profit corporation, DCI’s primary responsibility is to provide care and treatments to patients with renal disease. With three locations in the Omaha-metro area, DCI employs 100 workers and has served thousands of patients since they opened their doors in 1993.
“Technology is extremely important for us,” states Terry Dalton, Administrator for DCI, “Our ability to communicate with hospitals, clinics and emergency rooms is vital. Especially if something becomes problematic with a patient, we need to reach people quickly and our ability to do so has a very real impact on the level of care we provide.”
Because reliability is paramount, DCI turned to Cox Business to provide their Internet, video and phone services. Dalton says the Internet and video services enhance the patient experience, “While here, each patient has their own TV and can access our Internet hot spot, which is available at no cost. Because the average clinic stay is four hours, providing these types of services helps our patients pass the time and possibly take their mind off of the situation at hand.”
Recently, DCI switched their phone service to Cox’s Voice Manager SMSM IP Centrex, an advanced cloud-based hosted telephone system, delivering business-grade voice service over the Cox’s private network. With its flexibility, it eliminates the complexity of traditional PBX or key systems and unites the entire business with a single communications platform.
“Our old system was limiting when trying to communicate with employees at our other locations,” Dalton explains, “IP Centrex allows us to connect with any staff member by dialing a three-digit code, providing a more direct channel versus calling the front desk to route the call.”
Continuity is key for business, but when you’re responsible for providing essential medical treatments, the ability to keep in touch with patients is crucial. IP Centrex provides reliability when it matters most. Previously, DCI was unable to make changes to their phone system in real time. “At times, winter weather requires us to modify the clinic’s business hours to allow time for employees to arrive in the clinic. Our patients know to call us and if it’s after hours, listen to our updated message,” explains Dalton, “Before, we’d have to physically come into the clinic to change the message. The ability to make real-time changes remotely is a big plus.”
Dalton spoke highly of the personal, attentive service they receive from Cox, “Our educator, Tim Miller was phenomenal. He was so patient and guided us through every step of the transition to IP Centrex. Tim helped us become familiar with the system immediately, which has been such a benefit. With Cox, the customer service is excellent, the pricing fantastic and the functionality of their services has brought our three clinics together a lot easier, making us much more efficient.”
Based on DCI experience, Dalton agrees that Cox is delivering on its brand promise, providing life’s most important connections.
To see how IP Centrex can help increase productivity in your business call (402) 934-3891 or visit coxbusiness.com.