Nebraska Home Appliance Wins Most Professional Servicer Award

During this year’s Annual Service Training Institute convention in January, Nebraska Home Appliance (NHA) (nhaparts.com) was voted to receive the Most Professional Servicer award for appliance repair companies. The award recognizes a company with exceptional business representation in four categories: Technician Uniform, Service Vehicle, Storefront, and Online Presence.

“We’ve put a lot of thought and effort into the service we provide and how we present ourselves to our customers over the past few years, and we are so proud and excited to see those efforts recognized with this award,” said Todd Daganaar, president of Nebraska Home Appliance.

Nebraska Home Appliance completed a rebrand of their company image in 2012 to strengthen brand equity through unified messaging, repetition, and frequency. The company stakeholders realized that NHA was more than just a service and parts business.

“It was our differentiators that needed to be celebrated to our customers, so that’s how we approached revitalizing our company image to the ‘Hometown Hero’–a theme focused on how our techs maintain strong relationships with customers and provide an exceptional service experience,” said Todd.

The application of the “Hometown Hero” image and message was applied across the company’s various modalities including website, social media, uniform design, vehicles, customer materials, and store signage. The consistency with which the company has used its brand was a significant component in winning the recognition from their fellow industry peers.

Family owned and operated since 1988, Nebraska Home Appliance is a staple in the Omaha community, providing fast and reliable appliance repair, maintenance and parts for all major brands. The company is located in Cedarnole Plaza at 310 S. 72nd Street. For more information, visit nhaparts.com or call (402) 399-0202.