Omaha Healthcare Professionals Earn Top Patient Experience Designation


Omaha Healthcare Professionals Earn Top Patient Experience Designation

Jan Gnida and Audrey Page recently earned the credential of Certified Patient Experience Professional (CPXP). Gnida is director of patient and government surveys and Page is a senior healthcare experience consultant at Professional Research Consultants, Inc. (PRC) (

CPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement. Patient Experience Institute (PXI) awards the certification.

Applicants must have three years of experience working in a patient experience related role and successfully complete a standardized exam proving their knowledge of the systems, processes and behaviors that cultivate consistently positive experiences. Once certified, a CPXP must maintain the certifications every three years and remain active in the field.

Professional Research Consultants, Inc. (PRC) brings excellence to healthcare through custom market research. Founded in 1980 and headquartered in Omaha, NE, it remains the largest privately held market research firm dedicated solely to the healthcare industry. In addition to being a certified vendor for government-mandated CAHPS surveys, PRC provides custom research services that measure community perceptions, brand positions, patient experience, physician alignment and employee engagement. PRC also conducts community health needs assessments in accordance with IRS guidelines. Find out more about PRC online at or by calling (402) 592-5656.